Inforce is now generally available for Infor VISUAL. The result is a more robust 360-degree view of the customer in Salesforce. Connecting your back office with the front office increases sales efficiency, quickly driving more sales and enabling new highs in customer satisfaction.
Inforce provides VISUAL-managed customer information within Salesforce CRM, delivering rich and detailed information to customer-facing personnel, including contacts, quotes, orders, shipments, invoices, receivables, and returns. What’s more, Inforce keeps core customer data in sync between VISUAL and Salesforce, enabling a more informed, responsive, and effective enterprise. The combined solution of Inforce, Salesforce, and VISUAL results in an increased return on investment for both Salesforce and VISUAL by enabling an accelerated implementation, reduced risk, improved customer satisfaction, and reduced costs.
"Combining ERP data with the Salesforce CRM through ION with Inforce enables us to deliver incremental value to customers, something we will continue to drive through our partnership with Salesforce.com and the development of the future joint offerings,” said Duncan Angove, president, Products and Support, Infor.
The partnership between Infor and salesforce.com provides customers a comprehensive cloud-based application that benefits from deep and wide integration with Infor VISUALthrough the lightweight Infor ION platform. Infor ION is the key to connectivity between VISUAL, Inforce, Salesforce, and any other ION-enabled application. Now users can create and maintain contacts and accounts in both ERP and CRM systems, providing a single connection point that helps avoid the problems of traditional point-to-point integration while offering different possibilities for additional application connectivity.