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Wednesday, June 20, 2012

Infor Xtreme Recognized for Outstanding Web-based Support

Association of Support Professionals Names Infor Xtreme One of the Ten Best Web Support Sites for 2012

Infor, a leading provider of business application software serving more than 70,000 customers, recently announced that Infor Xtreme Support has been named one of the "ten best support sites" by the Association of Support Professionals (ASP). 

Redesigned and relaunched in January as part of Infor's new Xtreme Support program, the support portal is customizable and user-friendly to help Infor customers resolve technical issues more quickly to minimize business process disruption. In March, Infor also announced that the Xtreme Support program won the 2012 MarketTools ACE (Achievement in Customer Excellence) Award for support.

"Infor is firmly committed to helping our customers do business smarter and do business faster, not only by delivering innovative applications that solve industry-specific issues, but also by providing best-in-class customer support on an ongoing basis," said Marylon McGinnis, SVP, Xtreme Support, Infor. "Since its introduction, customers have raved about our Infor Xtreme Support program, and this prestigious recognition from the Association of Support Professionals is another proof-point that in the world of enterprise applications, Infor Xtreme is in a class by itself."

Infor Xtreme Support is available 24 hours a day, seven days a week, 365 days a year through the customizable Xtreme Support portal. The portal provides users with easy-to-access critical support resources including software patches, service packs, updates, release notes, a comprehensive knowledge base, recorded briefings, and online communities. These resources are coupled with the portal's new consumer-grade user interface that enables users to set their viewing preferences in order to access and use information faster and more effectively.