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Friday, September 3, 2010

INFOR ERP VISUAL Knowledgebase Migration Complete

New Search option available from the Solutions dropdown menu

Atlanta, GA - 8/30/2010 - Infor Global Support announced the completion of the migration of the existing Infor ERP VISUAL Manufacturing Software Knowledgebase to Infor365 "Solutions". All of the solutions you have previously used to find answers to your questions are now available from a new menu selection within Infor365. This migration will allow the knowledgebase solutions to interface with other features in Infor365 that you use every day, and also offer you some new features you may benefit from.

Potential Benefits of Infor365 "Solutions"
• This offering is included as part of your standard Maintenance and Support at no extra cost and is available 7 x 24 x 365.

• Solutions can be linked directly to your incidents: If a solution is available to help resolve an incident, it will be directly linked to it. When you review your incident, you can select the link to be taken directly to the relative solution instead of having to conduct a search.

• Sign up to receive email notification if a solution is updated: f there is one or more specific solutions for which you want a notification each time they are updated, you can register on each one to be notified by email.

• Designate specific solutions as favorites: Infor365 will keep a "favorites" list of each solution that you want quick access to without having to conduct a search.

To search the knowledgebase, you will now select the New Search option from the Solutions dropdown menu. After making this menu selection, you will notice a new search interface.

Please log an Incident on Infor365 if you have any questions with using this new search feature.

For more information or to discuss your VISUAL Support needs, please contact us at 800-804-4715 or submit your inquiry online at

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